Order Policy

General Help

    Adding Items To Your Cart

    To add an item to your cart, click on the "Add to Cart" button


    I have created an account, but now I can't log back in.

    Use our Lost Password page to have your password emailed to the email address that you registered with. Your email addess is the login. Cookies are also required to log into our site. Click here for details.


    How to change the login/password info.

    You must be logged in. Go to My Account and select "Change Your Password". 
    Enter you current password, then your new password twice.


    I add an item to my cart, then it disappears

    Our cart requires that your browser allows cookies. This is a setting in your web browser. Refer to your browser documentation or network administrator to see how to change this.


    I can't delete an item from my cart.

    There are several ways to remove an item from your cart.

    • Use the 'Remove' button to the right of the product in your cart.
    • Change the Qty to '0' and click 'Update Quantity'.
    • Check the checkbox to the left of the item and click the 'Remove all selected' option.

    I ordered the wrong item, how do I change or cancel my order?

    Call us at 1-888-9-ANALOG (26-2564) (Outside of the U.S.: 785-825-8609). 
    Or email us by using our online contact form.
    Be aware that most orders are processed right away and may not be able to be changed.


    How do I subscribe/unsubscribe to the email newsletter list?

    Go to our subscribe page to subscribe or unsubscribe to our newsletter.


    How do I change my email address?

    To change your email for our online shopping cart, login and click on My Account. Under the Account Management section, select Change Your Email.

    To change your email address for our newsletter, please go to the subscription page and unsubscribe your old email address, then subscribe with your new address.


    Ordering

    Domestic orders are generally processed same day if received by 3:00pm (CST). International orders, require 1-2 days for processing. We are closed Sundays. All orders received after 3:00pm (CST) on Fridays will be processed the next Monday.

    • By Web:
      Add the items to your "cart" and complete the order form.
    • By Phone:
      To ensure fast and efficient service, please have item numbers ready. We recommend that you fill out the order form with the complete item numbers. Please be sure your order is complete at the time you place it, to ensure it goes out the same day. We send orders to the warehouse as soon as they are placed, therefore, no changes can be made or items added. Have your Mastercard, Visa, Discover or American Express card handy. Then call us toll-free at 1-888-9-ANALOG (26-2564) (U.S.only).
    • By Mail:
      Please supply all of the information requested on the order form. We will accept payment by bank draft (no Eurocheques), money order, personal check, Mastercard, Visa, Discover or American Express (we must have the credit card expiration date).
    • By Fax:
      Fill out the order form just as if you were mailing it, then fax it to (785) 825-0156, 24 hours a day. Your fax order is considered an original order, please do not send a confirmation by mail. We cannot be responsible for duplicate orders.

    Sales tax

    Only orders that are shipped to addresses in Kansas are subject to state and local sales tax.


    Payment Methods Accepted

    We accept MasterCard, Visa, American Express and Discover credit cards. We also accept money orders and personal checks and PayPal.

    For PayPal, you will receive and email with your total with instructions on how to submit payment. If you choose to send a personal check or money order please wait until you receive the Payment Method email, this will include your full total including the shipping charges. Payments sent must be in US Dollars – otherwise your order will be delayed.


    Placing an Order Without a Credit Card

    We do accept checks and money orders. Select the "Check" or "Money Order" option on the order form and then mail your payment to the below address. Include Order Number on your Check or Money Order. You can also download our order form (Requires Adobe Acrobate Reader), fill it out and mail it with your payment to:

       Acoustic Sounds, Inc.
       P.O. Box 1905
       Salina, KS, 67402-1905


    Checking the Status of Your Order

    Login to our web site and under "My Account" under the Recent Orders section you can view the status of each order.


    What does the Status mean?

    The order status lets you know what is going on with your order.

    • R or E = Order Received
    • H = On Hold. Your order is on hold for some reason. The reason should be shown, if not, contact us.
    • W = Warehouse. The order is in our warehouse being packaged for shipment.
    • B = The order is on back order.
    • P = Partial. Some items have shipped, some are on backorder. View your order details.
    • S = Shipped. The order has shipped and will soon arrive.
    • X = Cancelled. The order has been cancelled.

    Specials/Sales

    Special discounts on quantity purchases, equipment and sales may not display pricing and or shipping correctly on the online shopping cart. These will be calculated on the final invoice.


    Backorders
    We try to keep a current supply of everything that is listed in the catalog.  At times, some items may be temporarily out of stock.  By checking the "Backorder" box on the order form, you may put the items on backorder.  We will ship in-stock items and place the out-of-stock items on backorder.  Acoustic Sounds will not charge shipping & handling for backordered items, but all backorders will be sent the best way.  Nothing is charged until it actually ships.

    If you request to put an item on back order that we know will not be available within 30 days, it will be kept on backorder by us and shipped as soon as it arrives. You do not need to reorder that item again.

    Backorders are not available on International, Canada or non-continental US orders.


    Preorders

    Preordered albums are those that have been announced but are not yet available from the manufacturer. You will be charged shipping and handling for preordered items with the same provisions as apply to all regular in-stock items. If you do not wish to be charged this extra shipping, request "ship in full" and the whole order will be shipped at once.


Shipping

    Shipping Methods & Rates

    Domestic orders placed after 3 p.m. CT may not ship same day. Orders placed any non-business day (including weekends and holidays) will be processed the following business day. International orders, require 1-2 days for processing.


    How much does it cost to ship to my country?

    We base the shipping amount on the actual weight of your order. We have discounted rates through FedEx and UPS so we can compare shipping costs and find the best rate.

    We advise placing your order online and in the "Special Shipping Instructions" asking to have the shipping amounts emailed PRIOR to charging your card. This is the easiest and most effective way to learn the shipping amount.


    What is the best method to ship to my country?

    The best answer to this question is based on your previous experiences. Which carrier you prefer to do business with. There are a few exceptions; FedEx and UPS do not deliver to certain areas. Typically we will choose the carrier that has the most efficient shipping rate to your area based on the weight of your order. If you specifically do not want it shipped by UPS or FedEx you need to make a comment in the "Special Shipping Instructions" on the order page.


    Can you ship using the US Postal Service or Airmail?

    We can ship anywhere in the world using US Airmail. We typically do not use First Class Mail to ship internationally; this method is extremely slow for delivery. If you choose US Airmail or US First Class Mail, your order can not be tracked and we can not file a claim if your order is lost. We can ship your order using Express Mail International, please request this in the "Special Shipping Instructions" on the order page.


    Do you include customs duties and taxes in the shipping cost?

    We do NOT include these fees on your order. Every country has different regulations. Either FedEx or UPS (or your Postal Carrier) will request payment for these duties or taxes.


    What happens of I refuse a delivery shipment?

    Refusing a shipment can be very expensive. We assume you understand your individual country’s import rules. If you refuse a shipment you will be responsible for the shipping costs to your country, any storage fees your order incurred, any taxes your country charged on it and the cost to ship it back to us. We will charge you for these expenses after your item is returned to us. We will send you a bill for these charges. These charges cannot be declined or ignored and they are usually twice what you would have paid if not more.


    My order was delivered but the packaging and items are DAMAGED, what do I do?

    You MUST keep all of the packaging and packing materials and enclosed items together. Immediately contact us. We will need a list of the items that have been damaged and the type of damage the items received. We are then able to make a damage claim to the courier services and with our insurance, which will allow us to replace the damaged shipment as quickly as possible.

    We will accept returns of any defective or damaged item for replacement of the same item. The Customer is responsible for shipping back to us. We will pay the shipping to ship back to you (Continental US customers only). For international customers, the customer is responsible for returning the item back to us. We will send your replacement with a $50 minimum order only. Phono cartridges and headphones are non-returnable. If defective, we will exchange for the same cartridge. There will be a 20% restocking fee on non-defective merchandise. We will accept returns within 30 days of the order date. Please call for an RMA# prior to returning.


    What does Ship in Full mean?

    We can hold your order until all items are available - this is SHIP IN FULL, this method will delay your entire order until ALL of your items are received in our warehouse. When using this method we DO NOT charge your credit card until we ship your order. Please pay attention to RELEASE DATES.

    For International orders, we do not allow individual items to be back ordered.

    The other option is selecting “NO” to Back Orders; this also includes any PRE-orders. When you select this option any item that is not immediately available to be shipped is DELETED from your order. It will not be sent on this order or on any future order unless you order it again. The item is completely removed.


Privacy & Security

    Our Online Secure Ordering System

    We make every effort to ensure that your purchasing experience at Acoustic Sounds, Inc. is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. and are certified by GoDaddy, an authority in online security services.

    To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Firefox, Safari, Netscape Navigator and Internet Explorer to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment.


Returns

    Return Policy

    Acoustic Sounds, Inc. offers, as part of our industry-leading service, the finest, most durable packaging of any music mail-order business. In short, we know how to package and ship music and equipment so that it will arrive damage-free. But of course there are times when manufacturing defects exist that are not visible or audible until the packaging is opened. In the event that you are not satisfied with the physical or audible condition of your Acoustic Sounds purchase, please take note of our following return policies:

    Within 30 days of purchase, we will accept returns of any physically or audibly defective or damaged item. We do not guarantee that you will like the music or recording quality of a LP or CD, and personal taste does not qualify as a reason for return. In lieu of a refund, we will instead ship to our customer a replacement copy of the same item that was returned. The customer is responsible for the shipping costs to return the defective item to Acoustic Sounds. Acoustic Sounds will in turn pay the shipping costs to replace the item to the customer (Continental US customers only).

    In the case of international orders, Acoustic Sounds will only ship a replacement item as part of a $50-minimum subsequent order.

    In order to return an item, the customer must obtain a Return Merchandise Authorization Number (RMA#) from Acoustic Sounds by calling 785-825-8609. A RMA# must be requested by the customer by no later than 30 days from the time that they purchased the item in question. If after 30 days from purchase no RMA# has been requested, the sale of that item becomes final.

    Once a RMA# has been issued, the customer is to write that number on the outside of the box being returned to Acoustic Sounds. In the case of a piece of equipment or hardware, DO NOT write on the product box or container. You can write the RMA# on a piece of paper and tape that to the product box.

    Each return must include a written description of exactly what is defective and why the item is being returned. Please be specific. For example, if an LP is being returned due to inordinate surface noise, describe exactly where in the record (side, track, minute, second) the defect occurs.

    When returning a defective or damaged item to Acoustic Sounds, it is recommended that the customer ship using either FedEx or UPS so as to be able to both insure and track their shipment. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.

    All returns must be received by Acoustic Sounds no later than 15 days from the time the RMA# was issued. If after 15 days the product is not returned to Acoustic Sounds, that RMA# becomes invalid.

    Please note: From the time Acoustic Sounds physically receives your returned item(s), it may take up to two weeks to issue your replacement. We appreciate your patience. Please refrain from checking on the status of your return prior to the two week allowance period.

    Headphones and Phono Cartridges are not eligible for return.

    There will be a 20% restocking fee on unsealed non-defective merchandise.


    My order was delivered but one of the items has a DEFECT, what do I do?

    We will accept returns of any defective or damaged item for replacement of the same item. Customer is responsible for shipping charge on returned items. We will pay the shipping back to you (Continental US customers only). Please read our Returns Policy for more information


PreOwned

    Preowned Policy

    Because of our constantly changing inventory, we can not guarantee the availability and prices of these selections. Please use this for inquiry purposes. We will e-mail a reply as to the condition, price and availability.

    Most of these records have been visually graded only, but some have been play graded. Since we can only price them after they have been either visually inspected or play graded some do not list the price. Let us know which ones you are interested in, we will then clean, play grade, and verify condition and or stamper numbers and quote you the final price. It would be next to impossible for us to pre-clean, play grade, and verify stamper numbers on all listed LP's and list an accurate condition code with price.


    Ordering

    Due to the labor intensive process involved with filing orders for Used LPs, we encourage fax and e-mail inquiries for these orders. If you are placing orders by phone our operators cannot confirm availability or condition of any of these LPs. Please list and clearly indicate any alternate choices by order of preference. While we will make every effort to process these orders in the same quick manner as our regular orders, they may not go out "same-day" as normal new LP/CD orders.


    Returns

    If you are not satisfied with the condition of your purchase we will make a full refund of the purchase price of any returned used item only with an Return Merchandise Authorization Number (RMA number). In addition you must include a detailed written description of any defects, e.g., the side and band where problems occur, or any discrepancy concerning Condition Code. When negotiating a return, please ask the operator for your Return Merchandise Authorization Number. We will only accept returns with an RMA number AND description of problem.

    We will not reimburse any return postage on any items.


    Condition Code / Grading Scale

    M = Mint:
    Record looks and sounds new. No scratches, surface noise, ticks or pops. If there would be any surface noise, it would be very soft. If there would be a tick or pop, it would only be one or two soft ones.

    M- = Mint Minus:
    Record looks and sounds very acceptable. This is a record that can be enjoyed. It may have some slight visible marks and may have surface noise and a few ticks and pops, but this will still be minimal.

    VG = Very Good:
    Record looks and sounds used. This record has lots of surface noise and has visible scratches. For listening or collecting it is only good as "filler".

    + = Plus: (such as VG++)
    Indicates the degree of closeness to the next higher grade.

    - = Minus :
    Indicates the degree of closeness to the next lower grade.