In-Stock Music Orders Over $99 SHIP FREE Within The Continental U.S.
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Order Policy |
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To add an item to your cart, click on the "Add to Cart" button
• I have created an account, but now I can't log back in. Use our Lost Password page to have your password emailed to the email address that you registered with. Your email addess is the login. Cookies are also required to log into our site. • How to change the login/password info. You must be logged in. Go to My Account and select "Change Your Password". • I add an item to my cart, then it disappears Our cart requires that your browser allows cookies. This is a setting in your web browser. Refer to your browser documentation or network administrator to see how to change this. • I can't delete an item from my cart. There are several ways to remove an item from your cart. • I ordered the wrong item, how do I change or cancel my order? Call us at 1-888-9-ANALOG (26-2564) (Outside of the U.S.: 785-825-8609). • How do I subscribe/unsubscribe to the email newsletter list? Go to our subscribe page to subscribe or unsubscribe to our newsletter. • How do I change my email address? To change your email for our online shopping cart, login and click on My Account. Under the Account Management section, select Change Your Email. To change your email address for our newsletter, please go to the subscription page and unsubscribe your old email address, then subscribe with your new address. • Ordering Domestic orders are generally processed same day if received by 3:00pm (CST). International orders, require 1-2 days for processing. We are closed Sundays. All orders received after 3:00pm (CST) on Fridays will be processed the next Monday. • Sales tax
Items sold by Acoustic Sounds that are shipped to the following states may be subject to applicable sales tax:
AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NE, NJ, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI
If you qualify for tax-exempt purchases, please contact our Customer Service team or call 800-716-3553. • Payment Methods Accepted We accept MasterCard, Visa, American Express and Discover credit cards. We also accept money orders and personal checks and PayPal. For PayPal, you will receive and email with your total with instructions on how to submit payment. If you choose to send a personal check or money order please wait until you receive the Payment Method email, this will include your full total including the shipping charges. Payments sent must be in US Dollars – otherwise your order will be delayed. • Placing an Order Without a Credit Card We do accept checks and money orders. Select the "Check" or "Money Order" option on the order form and then mail your payment to the below address. Include Order Number on your Check or Money Order.
• Checking the Status of Your Order Login to our web site and under "My Account" under the Recent Orders section you can view the status of each order. • What does the Status mean? The order status lets you know what is going on with your order. *Note: Orders in P (partial orders) as well as Q or W status (released to the warehouse to prepare for shipping) cannot have items added or removed, but customers may cancel the order. • Specials/Sales Special discounts on quantity purchases, equipment and sales may not display pricing and or shipping correctly on the online shopping cart. These will be calculated on the final invoice. • Backorders
Backordered items can no longer be added to your order, with the exception of Analogue Productions titles & equipment items. You will be able to use the “Notify Me” button on the product page to receive an email when that item is restocked and available to purchase.
If you have any orders containing backordered items you will be contacted via email if there are changes to your order. ***This does not apply to Analogue Productions titles or Equipment • Preorders You will be charged shipping and handling for preordered items. If there are multiple preordered items, you will be charged for shipping and handling on the first shipment of the order. |
Shipping |
Acoustic Sounds is not responsible for shipments that are considered lost or stolen. To ensure an accurate delivery, please verify your contact and shipping information is accurate at time of purchase. Also be advised the estimated shipping dates provided at checkout are not guaranteed. If your tracking information says the order has been delivered, but it has not arrived, you must contact Acoustic Sounds within 5 business days. We are unable to attempt the claim process outside of this deadline. Domestic Shipping Methods & Rates • How much does it cost to ship to my country?
International orders require 3-5 days for processing. The shipping cost is based on the actual weight of your order and is calculated at check out. Customs duties and taxes charges are NOT included with the shipping cost. As every country has different regulations, either FedEx or your Postal Carrier will request payment for any charges relating to customs duties or taxes.
Please note: Acoustic Sounds will not understate or lower the declared value of any international order. Doing so is unlawful. • What is the best method to ship to my country? Acoustic Sounds offers the following shipment methods for International orders. • Can I ship or charge customs duties and taxes to my shipping account?
Yes, there is a place for special shipping instructions at check out. Please comment with your request and the FedEx/UPS account number you wish to charge.
• What happens of I refuse a delivery shipment?
Refusing a shipment can be very expensive. We assume you understand your individual country’s import rules. If you refuse a shipment, you will be responsible for the shipping costs to your country, any storage fees your order incurred, any taxes your country charged on it and the cost to ship it back to us. We will charge you for these expenses after your item is returned to us. These charges cannot be declined or ignored, and they are usually twice what you would have paid if not more.
• What does Ship in Full mean? We can hold your order until all items are available - this is SHIP IN FULL, this method will delay your entire order until ALL of your items are received in our warehouse. When using this method we DO NOT charge your credit card until we ship your order. Please pay attention to RELEASE DATES. The other option is selecting “NO” to Back Orders; this also includes any PRE-orders. When you select this option any item that is not immediately available to be shipped is DELETED from your order. It will not be sent on this order or on any future order unless you order it again. The item is completely removed. |
Privacy & Security |
We make every effort to ensure that your purchasing experience at Acoustic Sounds, Inc. is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. and are certified by GoDaddy, an authority in online security services. To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Firefox, Safari, Netscape Navigator and Internet Explorer to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment. |
Returns |
Acoustic Sounds, Inc. offers, as part of our industry-leading service, the finest, most durable packaging of any music mail-order business. In short, we know how to package and ship music and equipment so that it will arrive damage-free. But of course there are times when manufacturing defects exist that are not visible or audible until the packaging is opened. In the event that you are not satisfied with the physical or audible condition of your Acoustic Sounds purchase, please take note of our return policies: Within 30 days of purchase, we will accept returns of any physically or audibly defective or damaged item. We do not guarantee that you will like the music or recording quality of a LP or CD, and personal taste does not qualify as a reason for return. In lieu of a refund, Acoustic Sounds will replace the damaged/defective items at our expense — a pre paid return shipping label will be provided — and in turn pay the shipping costs of a replacement item to the customer (Continental U.S. customers only). Acoustic Sounds will not cover the cost of return shipping using other methods. Please package vinyl LPs to be returned in their original packaging. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit. In order to return an item, the customer must obtain a Return Merchandise Authorization Number (RMA#) from Acoustic Sounds by either calling 785-825-8609 or by filling out a support request ticket. An RMA# must be requested by the customer by no later than 30 days from the time that they purchased the item in question. If after 30 days from purchase no RMA# has been requested, the sale of that item becomes final. Once an RMA# has been issued, the customer is to write that number on the outside of the box being returned to Acoustic Sounds. In the case of a piece of equipment or hardware, DO NOT write on the product box or container. You can write the RMA# on a piece of paper and tape that to the product box. All returns must be received by Acoustic Sounds no later than 15 days from the time the RMA# was issued. If after 15 days the product is not returned to Acoustic Sounds, that RMA# becomes invalid.
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PreOwned |
Because of our constantly changing inventory, we can not guarantee the availability and prices of these selections. Please use this for inquiry purposes. We will e-mail a reply as to the condition, price and availability. Most of these records have been visually graded only, but some have been play graded. Since we can only price them after they have been either visually inspected or play graded some do not list the price. Let us know which ones you are interested in, we will then clean, play grade, and verify condition and or stamper numbers and quote you the final price. It would be next to impossible for us to pre-clean, play grade, and verify stamper numbers on all listed LP's and list an accurate condition code with price. • Ordering Due to the labor intensive process involved with filing orders for Used LPs, we encourage fax and e-mail inquiries for these orders. If you are placing orders by phone our operators cannot confirm availability or condition of any of these LPs. Please list and clearly indicate any alternate choices by order of preference. While we will make every effort to process these orders in the same quick manner as our regular orders, they may not go out "same-day" as normal new LP/CD orders. • Returns If you are not satisfied with the condition of your purchase we will make a full refund of the purchase price of any returned used item only with an Return Merchandise Authorization Number (RMA number). In addition you must include a detailed written description of any defects, e.g., the side and band where problems occur, or any discrepancy concerning Condition Code. When negotiating a return, please ask the operator for your Return Merchandise Authorization Number. We will only accept returns with an RMA number AND description of problem. • Condition Code / Grading Scale M = Mint: M- = Mint Minus: VG = Very Good: + = Plus: (such as VG++) - = Minus : |
Prices and availability are subject to change without notice.
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